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Administration
Account Dashboard
Account Time Zone Setting
Facility Management
CRM Screen
Creating a Facility
Edit Multiple Facilities
Duplicating a Facility
Security Policy
Account Messages
User Management
Creating a User
Duplicating a User
Deleting a User
Restoring a Deleted User
Unlock a User Account in the IMC
Reset Password for a User Account
Roles
Overview
Account Level
Facility Level
Secure Web Portal Permissions
Pools Overview
Additional Settings
Force Password Change
Email Address is not real
Time Zone Setting
Changing Your eMail Address or Password in the IMC
Changing Your eMail Address or Password in the Web Portal
Author Management
Overview
Creating an Author
Default Document Type
Telephone Dictation System (TDS)
Overview
Custom vs. Community Numbers
TDS Feedback Tones
Document Identification Queue
eSign Settings
Proxy Submissions
Additional Settings
External Author ID
Author Demographics
Transcriptionist Management
Overview
HR Screen
Creating a Transcriptionist
Licensing
General Settings
Overview
Max # of jobs
Don't return job to MT right away
Return checked out jobs to server after a set amount of time
Allow MT to perform addendum
Disable manual downloads in ITC
QA Admin
Payroll Rules / Default Payroll Model
QA Payroll Rules / Default QA Payroll Model
Access Rights
Masks
Overview
Managing
Allow MT to add/remove
Allow MT to activate/deactivate
Completed Job Access
Additional Settings
Hide job card in ITC
Allow MT to assign partially complete job in ITC
Disable Printing in ITC
Disable Exports in ITC
Restrict Global Docs to Open Job’s Facility
Allow MT to embed messages to Author/Facility
Auto-Return Jobs to Server when ITC is Closed
Billing & Payroll
Unit Definitions
Billing
Overview
Status at which to bill
Billing Models
Exclude Template Text
Protected Characters
Billing Report
Payroll
Overview
Payroll Models
Exclude Template
Protected characters
Payroll Rules
Payroll Report
QA Payroll Models
Overview
QA Payroll Rules
QA Payroll Report
Document Configuration
Templates
Overview
Using Template Editor (ITE) for creating/editing Templates
Metrics & Offsets
Template Editor Wizard
First Draft Regions
First Draft Template Training Environment
Template Options in the IMC
Document Types
Overview
Creating Document Types
Configuration
TAT for Unspecified Work Type
Document Categories
Document Specifications
Global Documents
Overview
Client Uploads
Require Expiration
Job Management
Job Status Overview
Assign for Transcription
Assign for QA
Urgent Jobs
Job Actions
Return to Server
Return to Transcription
Return to QA
Trim Dictation
Override TAT
Edit Completed Job
Additional Settings
Restart TAT on marking job STAT
After addendum to complete job...
Access Archived Jobs
Queue
Queue Overview
Saved Searches
Overview
Criteria
Detailed Statistics
MT Status
Deleted Jobs
Transcription
Workflow Overview
Queue Method
Addendums
Overview
Allow MT
Allow across Authors
View Addendums
Additional Settings
Require Spell Check
Require playing entire dictation
Update transcription fields when a job is returned to transcription
Normals
InfraWare Implementation of Normals
Account Normals Explained
MT Normals Explained
Manage Normals in ITC
Normals
Access to Manage Account Normals in ITC
QA
QA Management
QA Overview
QA Editor of Last Resort
QA Queue
QA Admin Role
QA Scoring
Manage QA Scoring Point
Perform in-production QA Scoring
Perform post-production QA Scoring
Reporting
Blanks
Additional Settings
Consider STAT jobs for QA Sampling
Allow changes to point values while QA Scoring
Display Transcribing MT's name during QA
eSign-off
eSign-off Overview
Dual eSign
Overview
Require 1st level before 2nd level
Setting author signature / image
Template setup
eSign-off Alerts
Delivery
Download Settings
Delivery Types
Fax
Cover page information
Cover page Account Logo
Cover page Facility Logo
User cover page by default
Secure FTP (SFTP / FTPS)
Secure Email
Overview
Downloading
Bans
Reporting
Delivery Destinations
Delivery Plans
On-demand Delivery
Fax
Secure Email
Hold for Release
Address Book
Overview
Bulk Imports
Additional Settings
After addendum to complete job...
Allow other facility destinations
On Address Book CC...
Download / Print Flag
Overview
IMC Setting
EHR Web Portal Setting
Direct Messaging
Direct Message Acknowledgements in the Audit Trail
Sure eMail Delivery
Secure Email Delivery Documents
Secure Email Delivery on-demand IMC
Secure Email Delivery on-demand ITC
Secure Email Delivery Report
Mark Job as Delivered after Viewing Document from Job Properties in IMC
EHR Web Portal
Tab Visibility
EHR Web Portal Permissions
Header / footer text for incomplete jobs
Allow access to audit trail
Allow download / print incomplete jobs
Display Account logo
Additional Settings
Allow user to disable timeout
Allow TAT Remaining / Deadline columns
Allow access to audio
Allow access to detailed statistics
Allow eSign-off pending jobs to be edited
Always Skip eSign-off
Mark Job Delivered after viewing via job properties
ADT
ADT Data Source
Auto-matching
Overview
Exclusions
Adding entries
Customizing ADT Screen in ITC
Additional Settings
Require ADT entry in ITC
ADT User Definable Fields (UDFs)
Interfaces
Overview
Interface Worksheets
Proprietary Format
Alerts
Account Alerts
eSign-off Alerts
Reports
TAT Reporting
Production Units
Route work to a Production Unit
Transcription and QA
General
Getting Started
Overview
Macintosh Support
Internet Connection
ITC User Settings
Overview
Backing up
Restoring
Foot pedals
Keyboard shortcuts
Editor
ADT Screen
ADT Search Screen
Keyboard overlay
Audio controls
Overview
Pitch / amplification
End of audio file behavior
Notification
Rewind to beginning
Default playback settings
Word Expanders
Quick Text
Overview
Add Quick Text Entries
Importing
Quick Type
Overview
Creating
Importing
Normals
Overview
Creating in IMC
Manage in ITC
3rd party word expanders
Spell check
Managing spell check dictionary
Submitting suggestions
From IMC
From ITC
MT Status Overview
Function Panel Overview
View Job Card
Submit Error Report
Transcription
ITC Quick Start Guide
ITC User Settings
Downloading Jobs
Auto download
Order of jobs presented to MT
Maximum number of jobs to be downloaded
Searching for and downloading jobs
MT Masks
Admission, Discharge and Transfer (ADT) data
Entering
Searching
Overview
Shortcut keys
Shortcut keys
STAT and Urgent jobs
View Global Documents
2nd level eSign-off
Deliveries
Using the Address Book
Creating Delivery Instructions
Faxes
Secure Email
Envelopes
Adding CC's
Creating QA Marks (blanks)
View feedback from QA
View Similar Jobs
Job Actions
Complete a job
Return job to server
Modify job properties
Perform addendum
Split job
Save without advancing
Auto-open Next Job
Create job without audio
Manage Masks
Facility feedback
Create Facility Message
QA
Perform QA
In ITC
In IMC
Perform QA Scoring / Provide MT feedback
In-production with ITC or IMC
Post-production with IMC
Dictation
InfraWare Dictation Client (IDC)
IDC Quick Start Guide
Log in to the IDC
Retrieve Multiple Files at Once
User settings
Change IDC User Settings
Customize IDC User Settings
Default Document Type in the IDC
Backup/Restore IDC User Settings
Handhelds (PDRs)
Auto retrieval
Handheld Upload Station Checklist
Button Actions in the IDC for Recording Devices
Olympus DS-330
Olympus DSS Player Requirements for the IDC
Recording
Dictate using the IDC
Customize pedals / buttons
First Draft Lite (front-end speech recognition)
Using Phillips SpeechMike
Using Nuance Power Mic II
Adjust The Playback Volume
Technical
Requirements
Technical Overview
Troubleshoot Installation
Proxy Submission
Telephone Dictation System (TDS)
Default keypad
Feedback tones
Retrieval Service
Overview
InfraWare Mobile Apps
iOS Apps
InfraWare Mobile and InfraWare Dictation for iOS
InfraWare Mobile App Security
InfraWare Dictation for iOS
Infraware Mobile for iOS
Overview
Workflow Screen
Dictation
Overview
Dictation Schedule
Choosing A Patient for Dictation in InfraWare Mobile
Append Dictation Using InfraWare Mobile
Perform eSign-off
User settings
Receiving Texts & Calls While Dictating
Receiving Calls While Dictating
Receiving Text Messages While Dictating
InfraWare Mobile for Android
Installing
Security
Workflow Screen
Dictation
Dictation Schedule
Append to a dictation using InfraWare Mobile for Android
Review and eSign
Working Offline
User Settings
Sign Out
Administration
Infraware Mobile Drafts Page
Dictation Schedule
Overview
Dictate against Dictation Schedule
Using IDC
Using InfraWare Mobile for iOS
Using InfraWare Mobile for Android
Facility Access
Secure Web Portal
Job Status Legend
Queue
Quick Start
User settings
Date range
Page size
Warning Color Style
Adjust Text Size
Default Search Field
NewEntry
Queue Date Range
Queue Date Range
Saved Searches
Overview
Criteria
Archived Jobs
Job Actions
Mark STAT
Fax
Return to QA
Edit completed job
Print and Download Jobs
Mark Job(s) as Downloaded
eSign-off
eSign-off Walkthrough
eSign-off Alerts
InfraWare Mobile
Dictation Schedule
Online Editor
Secure Email Portal
Overview
Receiving Secure Email
Platform users
External users
Downloading
InfraWare Dictation App
InfraWare Mobile Settings
Perform Dictation
Append Dictation
InfraWare Mobile Workflow Screen
InfraWare Mobile Schedules
InfraWare Mobile Security
Speech Recognition (First Draft)
Administration
Understand and Enable Authors
What is a dictator's grade?
First Draft Authors Display Filter
How does an Author’s work become “templated?”
Why can’t I turn on all my Authors?
How do I turn on a certain Document Type?
What is an eligible line for an Author?
What does the fraction enabled column on the Authors tab mean?
Enabled Column
Enabled Lines/Month Column
Total Lines/Month Column
Grade Column
Enable Document Types for an Authoer
How can I use the Doc ID Queue for work where the doctor has not specified the Document Type?
Enable a Template
How do I use the First Draft Template Training Environment?
ITE Template Wizard
What First Draft fields can I add to a template?
First Draft Phrases
First Draft Regions
How can I automatically generate some First Draft Fields?
Prelude Threshold in the ITE
First Draft Phrases Explained
Best Practices for First Draft Phrases
First Draft Template Tuner
Enable Editors
Allow FD Access
Determine the percent of eligible work each MT does
Determine the percent of total First Draft work each MT has done
Determine how much of each MT’s work is First Draft work
How can I route work to an MT if no editors are online?
What happens when a First Draft job goes to an MT instead of an editor?
Advanced Payroll Models for Editors
Reporting
Transcription Production Rate
MT Productivity Report
Productivity Trending Report
Keyboard Shortcut Comparison Report
Keyboard Shortcut Trending Report
Editor Keyboard Shortcut Report
First Draft Practice Job Report
Editing Proficiency Report
Discarded Drafts Report
Tuning
Fast Start
Minimum / Maximum job length
Spaces after periods
Removing prelude text (Demographic information)
Convert Joint Commission Error-prone abbreviations
Convert ISMP Error-prone Abbreviations
Convert Contractions
Date Format in Draft Output
Professional
Heading Detection Sensitivity
Numbered List Detection Sensitivity
Casing / Hyphenation Threshold
Hyphenation Threshold
Period Insertion
Dictionary Explorer
Workflow Considerations
Document ID Queue Explained
Sending Jobs to the Document ID Queue
Document ID Auto-Release
Re-queue Jobs for First Draft
First Draft & Duplicate Jobs
Hide First Draft Labels
Enable First Draft Lite
View the original draft as sent to the MT
Editing
How do I access the First Draft practice exercises?
How can I set up auto-rewind when playing a job?
How can I auto-capitalize the next word when I insert a missing period?
Loading SR output into the new template on changing the document type in the ITC
Discard Draft in the ITC
Advanced - Synchronization
How can I turn audio synch (follow along) on or off?
Where is my cursor placed when I stop synchronized playback?
Troubleshooting Synchronous Playback with Ctrl + Spacebar
Technical Guides
InfraWare Transcription Client (ITC)
Technical Overview
Installation Guide
Troubleshooting Guide
InfraWare Dictation Client (IDC)
Technical Overview
Installation Guide
Troubleshooting Guide
Infraware Dictation (Mobile)
Technical Overview
Installation Guide
Troubleshooting Guide
Online Editor
Technical Overview
Installation Guide
Troubleshooting Guide
