Workflow Management in the IMC

Overview

Transcription workflow is managed two ways. The Workflow tab in the InfraWare Management Console (IMC) provides options to manage the normal flow of jobs by setting defaults. The Queue tab provides administrators the ability to influence individual jobs with specific assignments.

Solution

Combined, these methods provide detailed control over job processing. Tuning the platform with effective use of these defaults can reduce the need for the transcription manager to actively manage the queue. The InfraWare default is to allow all transcriptionists to access all jobs. Jobs are processed in first-in, first-out (FIFO) order. Beginning with those defaults, use the following tools to tune the platform for your operation by applying different settings.