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	Why do some job numbers start with a different letter prefix? Job Prefix Definitions
	How are proper names used in the platform? Proper Names Used in the Platform
	How do I use the Address Book in the ITC? Using the Address Book in the ITC
	How to specify filenames for reports downloaded from IMC or Secure Web Portal Custom Report Filenames
	How do I upload an audio file from the Secure Web Portal? Secure Web Upload of Files for Transcription
	File naming convention (Download Settings) File Naming Convention Settings
	How do I setup a SFTP Delivery Destination? Setting Up FTP/SFTP Delivery
	How do I apply a Secondary Rate to Text or Fields to calculate a different rate for Pay and/or Billing? Secondary Text Explained
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