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Why will a QA Pending job not route to me when I log into the ITC?

Answer / Solution


How to Troubleshoot QA Routing Problems

Overview

QA jobs are routed according to specific authorizations indicated in the QA workflow. If you are logged into the ITC and your status is set for "Doing QA and ready for new jobs" but you are not receiving a jobs in QA Pending status, then there is a problem with your authorization.

Steps to route this job to a specific QA editor

  •  An Admin should find this job in the Queue in the IMC and open the job properties page by clicking once on the job number

  • Under Job Assignments select Change beside QA:

  • Select the account user to whom you wish to route this job
  • Save your selection

Step to troubleshoot future routing

  •  To give this QA Editor the ability to access any QA job, go to this user's settings in the IMC and check the box next to QA Admin

To set up automatic routing to a specific QA editor by transcriptionist, Facility, Author, or Document Type go to the Workflow Tab in the IMC and follow directions in KB180


Related KBs
QA Queue Management
How to Perform Administrative QA
When do 'blanks' trigger the QA workflow step?
Blanks (QA Marks) in transcription & QA
How do I setup jobs to go to QA?
QA Workflow Explained
How does Return to QA work?
Return to QA
What is a QA Admin?
Master QA Permissions
How can I edit a completed job?
Revise completed jobs
How can I setup/Manage QA Score Points?
QA Scoring setup
How to create a post-production job sample for QA Scoring?
QA Score Job Sample
How do I perform QA in the IMC?
How to Perform Production QA in Online Editor in IMC
How do I run a QA Score Report?
QA Score Report
How do I QA Score a job and/or provide MT Feedback in the Online Editor in the IMC or in the ITC?
QA Scoring in the Online Editor in the IMC
How to assign a Facility/Document Type/Author to a specific QA Editor/QA Pool.
Assign a specific QA pool/QA Editor to a facility
Display the transcribing MT's name during QA
Display Transcribing MT's Name During QA
How do I set a QA requirement for an author?
Routing to QA by Author
How do I set a QA requirement for a Document Type?
Setting QA routing by Document Type

Direct Link to This KB
http://kb.infraware.com//KB/?f=456

Last Updated
Tuesday, April 17, 2018

Tags
QA pending routing route authorize permissions KB456
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