Removing the gray overlay in the Secure Web Portal

Overview

On rare occasions, a large gray area will appear in a user's web browser, covering most or all of the Reports area.  This is caused by a JavaScript error preventing the screen from refreshing correctly.

Solution

Some ways to correct this behavior are:

• Refreshing your browser by pressing F5
• Closing out and restarting your browser
• Check that Java is up-to-date on your system
• Disabling Scroll Queue by going under Tasks > Change My Preferences, and unchecking the Scroll Queue box
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