The InfraWare Telephone Dictation System (TDS) can be customized by InfraWare to closely match the behavior desired by customers. This includes both the pre-dictation interview and the keypad mapping for commands used during dictation. Complete and submit the attached Excel worksheet to Support (support@infraware.com). Our support personnel will create a custom Service Request Quote that will need to be signed and sent back.
Please watch a short video that describes the TDS customized keypad mapping feature: